1&1 mail business mailbox appearing on invoice

A curious issue!

It's not uncommon for business owners to receive unexpected charges on their invoices, and a "1&1 Mail Business Mailbox" charge is no exception. Here's what you might want to know:

What is 1&1 Mail Business Mailbox?

1&1 Mail Business Mailbox is a virtual mailbox service offered by 1&1 Ionos, a German-based web hosting and cloud services company. This service provides a virtual mailbox with a unique email address, allowing you to receive and manage your business emails in a centralized location.

Why is it appearing on my invoice?

There are a few possible reasons why you might be seeing a charge for 1&1 Mail Business Mailbox on your invoice:

  1. Accidental subscription: It's possible that you or someone with access to your account accidentally signed up for the service while setting up your website or email account with 1&1 Ionos.
  2. Bundle package: 1&1 Ionos often offers bundled packages that include various services, including email hosting, website hosting, and virtual mailboxes. If you opted for one of these packages, the Mail Business Mailbox service might be included.
  3. Add-on feature: You might have added the Mail Business Mailbox service as an add-on feature to your existing 1&1 Ionos account, either intentionally or unintentionally.

What can I do?

To resolve the issue, you can try the following:

  1. Check your account settings: Log in to your 1&1 Ionos account and review your settings to see if you can find any evidence of the Mail Business Mailbox service being enabled.
  2. Contact 1&1 Ionos support: Reach out to 1&1 Ionos customer support and ask them to investigate the charge. Provide them with your account details and any relevant information about the charge.
  3. Request a refund or cancellation: If you didn't intentionally sign up for the service, you can ask 1&1 Ionos to refund the charge or cancel the service.
  4. Review your invoices: Take a closer look at your previous invoices to see if you can identify when the charge started appearing.

Remember to always review your invoices carefully and keep track of your account settings to avoid any unexpected charges in the future.