1&1 widerruf per e mail
A very specific topic!
In Germany, the "Widerrufsrecht" (right of withdrawal) is a consumer protection law that allows customers to cancel a purchase within a certain period of time. For online purchases, this period is typically 14 days.
When a customer exercises their right of withdrawal, they must notify the seller in writing (e.g., by email) within the 14-day period. The notification must include the following information:
- A clear statement that the customer is exercising their right of withdrawal
- The customer's name, address, and other relevant contact information
- The order number or other reference number for the purchase
- A statement that the customer wishes to cancel the purchase
Here's an example email that a customer could send to exercise their right of withdrawal:
Subject: Widerruf der Bestellung [Order Number]
Sehr geehrte Damen und Herren,
Ich, [Name], [Adresse], [E-Mail-Adresse], [Telefonnummer], widerrufe meine Bestellung vom [Bestellungsdatum] mit der Bestellnummer [Bestellnummer].
Ich bitte um Rückgabe meiner Bestellung und Erstattung des Kaufpreises.
Mit freundlichen Grüßen,
[Name]
Please note that the email should be sent to the seller's email address specified in the order confirmation or on the website. The customer should also keep a copy of the email for their records.
It's also important to note that the seller must acknowledge the customer's withdrawal request within 2 days and provide a confirmation of the cancellation.