10 days ago mail not send using vtiger crm

A specific issue with Vtiger CRM!

It sounds like you're experiencing a delay in sending emails using Vtiger CRM, specifically 10 days ago. Here are some potential causes and troubleshooting steps to help you resolve the issue:

  1. Check the email queue: Log in to your Vtiger CRM account and go to Settings > Email Settings. Look for the Email Queue section and check if there are any pending emails. If you find any, try sending them manually or clear the queue.
  2. Verify email settings: Ensure that your email settings are correct. Go to Settings > Email Settings and check the following:
    • SMTP Server: Verify that the SMTP server is correct and functioning properly.
    • Username and Password: Ensure that the email credentials are correct and up-to-date.
    • Port: Check if the port number is correct (usually 25, 587, or 465).
  3. Check email account status: Verify that your email account is active and not blocked by the email provider. You can try sending an email from a different email account to rule out any issues with your email provider.
  4. Vtiger CRM configuration: Check the Vtiger CRM configuration:
    • Email Module: Ensure that the Email Module is enabled and configured correctly.
    • Email Template: Verify that the email template is set up correctly and not causing any issues.
  5. System logs: Check the Vtiger CRM system logs for any errors or issues related to email sending. You can find the logs in Settings > System Logs.
  6. Contact your email provider: Reach out to your email provider's support team to see if there are any issues on their end that might be causing the delay.
  7. Clear browser cache: Clear your browser cache and try sending an email again to rule out any browser-related issues.
  8. Check for Vtiger CRM updates: Ensure that you're running the latest version of Vtiger CRM. Updates often include bug fixes and improvements that might resolve issues like this.
  9. Contact Vtiger CRM support: If none of the above steps resolve the issue, you can contact Vtiger CRM support for further assistance. They may be able to help you troubleshoot the issue or provide a solution.

By following these steps, you should be able to identify and resolve the issue causing the delay in sending emails using Vtiger CRM.