10 days ago mail not send using vtiger crm
A specific issue with Vtiger CRM!
It sounds like you're experiencing a delay in sending emails using Vtiger CRM, specifically 10 days ago. Here are some potential causes and troubleshooting steps to help you resolve the issue:
- Check the email queue: Log in to your Vtiger CRM account and go to Settings > Email Settings. Look for the Email Queue section and check if there are any pending emails. If you find any, try sending them manually or clear the queue.
- Verify email settings: Ensure that your email settings are correct. Go to Settings > Email Settings and check the following:
- SMTP Server: Verify that the SMTP server is correct and functioning properly.
- Username and Password: Ensure that the email credentials are correct and up-to-date.
- Port: Check if the port number is correct (usually 25, 587, or 465).
- Check email account status: Verify that your email account is active and not blocked by the email provider. You can try sending an email from a different email account to rule out any issues with your email provider.
- Vtiger CRM configuration: Check the Vtiger CRM configuration:
- Email Module: Ensure that the Email Module is enabled and configured correctly.
- Email Template: Verify that the email template is set up correctly and not causing any issues.
- System logs: Check the Vtiger CRM system logs for any errors or issues related to email sending. You can find the logs in Settings > System Logs.
- Contact your email provider: Reach out to your email provider's support team to see if there are any issues on their end that might be causing the delay.
- Clear browser cache: Clear your browser cache and try sending an email again to rule out any browser-related issues.
- Check for Vtiger CRM updates: Ensure that you're running the latest version of Vtiger CRM. Updates often include bug fixes and improvements that might resolve issues like this.
- Contact Vtiger CRM support: If none of the above steps resolve the issue, you can contact Vtiger CRM support for further assistance. They may be able to help you troubleshoot the issue or provide a solution.
By following these steps, you should be able to identify and resolve the issue causing the delay in sending emails using Vtiger CRM.