30 minuten mail

You're referring to the popular German concept of "30 Minuten Mail"!

In Germany, it's a common practice for companies to respond to customer inquiries or complaints within 30 minutes. This is often referred to as the "30 Minuten Mail" or "30-minute mail" principle.

The idea behind this concept is to provide quick and efficient customer service, ensuring that customers receive a response to their inquiry or concern in a timely manner. This can help to build trust, improve customer satisfaction, and even reduce the likelihood of negative reviews or complaints.

In practice, this might mean that a company's customer service team is available to respond to emails, phone calls, or online chats within 30 minutes of receiving a customer's inquiry. This can be achieved through a combination of automated responses, chatbots, and human customer service representatives.

The 30 Minuten Mail principle is not a formal regulation, but rather a best practice that many German companies have adopted to improve their customer service. It's a great way to show customers that you value their time and are committed to providing prompt and effective support.