Ach payment canceled email

Here is an example of an automated email that a company might send to a customer when an ACH payment is canceled:

Subject: ACH Payment Canceled

Dear [Customer Name],

We regret to inform you that your ACH payment for [amount] on [date] has been canceled. This cancellation was initiated by [bank/financial institution] due to [reason for cancellation, e.g. insufficient funds, invalid account information, etc.].

Please note that this cancellation does not affect your account balance or any other outstanding payments. However, we recommend verifying your account information and ensuring that your payment method is up to date to avoid any future issues.

If you would like to resubmit your payment, please follow these steps:

  1. Log in to your account on our website and update your payment information.
  2. Resubmit your payment using the same ACH payment method.

If you have any questions or concerns about this cancellation, please don't hesitate to contact our customer service team at [phone number] or [email address]. We're here to help.

Thank you for your understanding and cooperation.

Best regards,

[Your Company Name]

This email aims to:

  1. Inform the customer of the cancellation
  2. Provide a reason for the cancellation
  3. Offer a solution for the customer to resubmit their payment
  4. Encourage the customer to verify their account information
  5. Provide a contact method for the customer to reach out with questions or concerns

Note that the specific details and tone of the email may vary depending on the company's policies and brand voice.