Aconex change close out mail error

A specific error!

The "Change Close Out Mail Error" in Aconex is typically caused by a discrepancy between the change close out request and the associated change request or project information. Here are some common reasons that may trigger this error:

  1. Incomplete or incorrect change request information: Ensure that the change request is complete, including all necessary details, and that the requestor has authorized the change.
  2. Mismatched change request and project information: Verify that the change request is linked to the correct project and that the project information is up-to-date.
  3. Invalid or missing change close out date: Check that the change close out date is valid and not in the future. Also, ensure that the date is not earlier than the change request creation date.
  4. Unresolved issues or outstanding actions: Identify any unresolved issues or outstanding actions associated with the change request and resolve them before attempting to close out the change.
  5. Incorrect change status: Verify that the change request status is set to "Closed" or "Completed" before attempting to close out the change.
  6. Missing or incomplete documentation: Ensure that all necessary documentation, such as change request forms, approvals, and minutes, are complete and attached to the change request.
  7. System configuration issues: Check that the Aconex system configuration is correct, including the change management workflow and settings.

To resolve the "Change Close Out Mail Error" in Aconex, follow these steps:

  1. Review the change request and project information to identify any discrepancies.
  2. Update the change request information as necessary to resolve any issues.
  3. Verify that the change request is linked to the correct project and that the project information is up-to-date.
  4. Check that the change close out date is valid and not in the future.
  5. Resolve any unresolved issues or outstanding actions associated with the change request.
  6. Verify that the change request status is set to "Closed" or "Completed".
  7. Ensure that all necessary documentation is complete and attached to the change request.
  8. If the issue persists, contact Aconex support for further assistance.

By following these steps, you should be able to resolve the "Change Close Out Mail Error" in Aconex and successfully close out the change request.