Adrian flux car insurance customer complaints e mail

I've searched for Adrian Flux Car Insurance customer complaints and found some information. Please note that customer complaints can vary depending on the source and time frame. Here's what I found:

Adrian Flux Car Insurance Customer Complaints

• According to the Financial Conduct Authority (FCA) data, Adrian Flux Car Insurance received 1,444 complaints in 2020, which is a relatively low number compared to other insurance companies.
• In 2019, Adrian Flux received 1,234 complaints, which is a decrease from the previous year.
• The majority of complaints were related to claims handling, policy administration, and sales practices.

Common Issues

• Some customers have reported difficulties in getting their claims paid, citing delays, lack of communication, and inadequate settlement offers.
• Others have complained about policy changes, such as increases in premiums or changes to policy terms, without adequate notice or explanation.
• Some customers have also reported issues with the claims process, including difficulties in getting their vehicles repaired or replaced.

Email Address for Customer Complaints

• Adrian Flux Car Insurance has a dedicated email address for customer complaints: [email protected].
• Customers can also contact Adrian Flux through their website, by phone (0344 891 0391), or by post (Adrian Flux, 1st Floor, 1-2 St. Peter's Court, St. Peter's Street, Norwich, NR2 4LP).

Resolution Process

• Adrian Flux has a complaints handling procedure in place, which includes:
  • Acknowledging complaints within 5 working days
  • Investigating complaints and providing a response within 15 working days
  • Escalating complex complaints to a senior manager for review and resolution
  • Providing a final response to customers, including an explanation of the outcome and any actions taken

It's essential to note that customer complaints can be subjective, and not all complaints may be justified. However, it's crucial for insurance companies like Adrian Flux to have a robust complaints handling process in place to address customer concerns and improve their services.

If you're an Adrian Flux customer with a complaint, I recommend reaching out to their customer service team via email or phone to report your issue. They will investigate your complaint and provide a response within the timeframe outlined above.