Aiims complaint mailing address

The All India Institute of Medical Sciences (AIIMS) has a dedicated email address and mailing address for receiving complaints. Here are the details:

Email Address:

• [email protected] (for general complaints)
• [email protected] (for patient-related complaints)

Mailing Address:

• All India Institute of Medical Sciences (AIIMS)
• Ansari Nagar, New Delhi - 110029
• India

Phone Numbers:

• 011-26588500 (Extension: 2144, 2145, 2146) (for general complaints)
• 011-26588500 (Extension: 2147, 2148, 2149) (for patient-related complaints)

Complaint Categories:

• Patient-related complaints (e.g., poor treatment, lack of attention, medical negligence)
• Hospital-related complaints (e.g., poor infrastructure, inadequate facilities, poor maintenance)
• Administrative complaints (e.g., delay in services, poor communication, bureaucratic issues)

Complaint Procedure:

1. Write a detailed complaint letter or email, including your name, contact information, and a clear description of the issue.
2. Attach any relevant documents or evidence (e.g., medical records, photographs, witness statements).
3. Send the complaint to the designated email address or mailing address.
4. The AIIMS Complaint Cell will acknowledge receipt of the complaint within 24 hours.
5. The complaint will be investigated and a response will be sent to the complainant within 30 days.

Note: AIIMS has a dedicated Complaint Cell to handle and resolve complaints in a timely and transparent manner. The cell is headed by a senior officer who ensures that all complaints are investigated and resolved fairly and promptly.