Air canada complaints e mail address
Air Canada has a dedicated email address for handling customer complaints. Here it is:
Air Canada Customer Relations
You can also contact Air Canada's Customer Relations team by phone:
1-888-247-2262 (toll-free within North America)
+1 514 393 3333 (from outside North America)
When submitting a complaint via email, please include the following information to help Air Canada investigate and respond to your concern:
- Your booking reference number (if applicable)
- A detailed description of the issue you're experiencing
- Any relevant dates and times
- Your contact information (name, email, phone number)
Air Canada's Customer Relations team aims to respond to all complaints within 5-7 business days. If you're not satisfied with the response, you can escalate your concern to Air Canada's Customer Relations Manager or the Canadian Transportation Agency (CTA).
Remember to keep a record of your correspondence, including dates, times, and details of your interactions with Air Canada's Customer Relations team.