Airbnb escalation mail

Here is an example of an escalation email that you could send to Airbnb if you're having issues with a booking:

Subject: Escalation: [Booking ID] - [Guest Name] - [Issue Description]

Dear Airbnb Team,

I am writing to escalate the following issue regarding my booking with [Guest Name] for [Property Name] with the booking ID [Booking ID]:

[Describe the issue you're experiencing, including any relevant details such as dates, times, and any communication you've had with the guest. For example: "I rented out my apartment to [Guest Name] for a 3-night stay from [Check-in Date] to [Check-out Date]. However, upon their arrival, I discovered that they had brought an additional guest who was not listed on the booking, and they had also damaged some of my property."]

I have tried to resolve this issue with the guest directly, but unfortunately, we have been unable to come to a mutually agreeable solution. As a result, I am seeking your assistance in resolving this matter.

I would appreciate it if you could look into this issue and provide a resolution as soon as possible. If necessary, I would like to request a refund or compensation for the damages caused by the guest.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

[Your Email Address]

[Your Phone Number]

You can also use the following template:

Subject: Escalation: [Booking ID] - [Guest Name] - [Issue Description]

Dear Airbnb Team,

I am writing to escalate the following issue regarding my booking with [Guest Name] for [Property Name] with the booking ID [Booking ID]:

[Describe the issue you're experiencing, including any relevant details such as dates, times, and any communication you've had with the guest.]

I have tried to resolve this issue with the guest directly, but unfortunately, we have been unable to come to a mutually agreeable solution. As a result, I am seeking your assistance in resolving this matter.

I would appreciate it if you could look into this issue and provide a resolution as soon as possible. If necessary, I would like to request a refund or compensation for the damages caused by the guest.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

[Your Email Address]

[Your Phone Number]

You can also attach any relevant documents or photos to the email to support your claim.

It's also important to note that Airbnb has a specific process for escalating issues, and you should follow the steps outlined in their help center to ensure that your issue is properly escalated.