All tickets to be recieved at mail in whmcs
You want to set up WHMCS to receive all tickets via mail-in. Here's a step-by-step guide to help you achieve this:
Prerequisites:
- You have a WHMCS installation set up on your server.
- You have a valid email address configured in WHMCS (Settings > Email).
Step 1: Enable Mail-in Tickets
- Log in to your WHMCS admin panel.
- Go to Settings > Tickets > Ticket Settings.
- Scroll down to the "Ticket Submission" section.
- Check the box next to "Enable Mail-in Tickets".
- Click "Save Changes".
Step 2: Configure Mail-in Ticket Settings
- Go to Settings > Tickets > Ticket Settings.
- Scroll down to the "Mail-in Ticket Settings" section.
- Set the "Mail-in Ticket Address" to the email address where you want to receive tickets (e.g., [email protected]).
- Set the "Mail-in Ticket Subject" to a subject line that will help you identify incoming tickets (e.g., "New Ticket").
- Set the "Mail-in Ticket Body" to the format you want to use for the ticket body (e.g., "Ticket Body: {ticket_body}").
- Click "Save Changes".
Step 3: Configure Your Email Client
- Configure your email client (e.g., cPanel, Plesk, or a third-party email client) to forward emails from the mail-in ticket address to your WHMCS installation.
- Make sure to set up the forwarding rule to forward emails to the WHMCS installation's email address (e.g., [email protected]).
Step 4: Test Mail-in Tickets
- Send a test email to the mail-in ticket address from an external email address (e.g., Gmail, Outlook).
- Verify that the email is received by your WHMCS installation and creates a new ticket in the system.
That's it! With these steps, you should now be able to receive all tickets via mail-in in WHMCS.