All tickets to be recieved at mail in whmcs

You want to set up WHMCS to receive all tickets via mail-in. Here's a step-by-step guide to help you achieve this:

Prerequisites:

  1. You have a WHMCS installation set up on your server.
  2. You have a valid email address configured in WHMCS (Settings > Email).

Step 1: Enable Mail-in Tickets

  1. Log in to your WHMCS admin panel.
  2. Go to Settings > Tickets > Ticket Settings.
  3. Scroll down to the "Ticket Submission" section.
  4. Check the box next to "Enable Mail-in Tickets".
  5. Click "Save Changes".

Step 2: Configure Mail-in Ticket Settings

  1. Go to Settings > Tickets > Ticket Settings.
  2. Scroll down to the "Mail-in Ticket Settings" section.
  3. Set the "Mail-in Ticket Address" to the email address where you want to receive tickets (e.g., [email protected]).
  4. Set the "Mail-in Ticket Subject" to a subject line that will help you identify incoming tickets (e.g., "New Ticket").
  5. Set the "Mail-in Ticket Body" to the format you want to use for the ticket body (e.g., "Ticket Body: {ticket_body}").
  6. Click "Save Changes".

Step 3: Configure Your Email Client

  1. Configure your email client (e.g., cPanel, Plesk, or a third-party email client) to forward emails from the mail-in ticket address to your WHMCS installation.
  2. Make sure to set up the forwarding rule to forward emails to the WHMCS installation's email address (e.g., [email protected]).

Step 4: Test Mail-in Tickets

  1. Send a test email to the mail-in ticket address from an external email address (e.g., Gmail, Outlook).
  2. Verify that the email is received by your WHMCS installation and creates a new ticket in the system.

That's it! With these steps, you should now be able to receive all tickets via mail-in in WHMCS.