American eagle returns by mail
American Eagle Outfitters (AEO) offers a convenient return policy for customers who want to return items purchased online. Here's a step-by-step guide on how to return items to American Eagle by mail:
Eligibility:
- Returns are accepted within 30 days of the original purchase date.
- Items must be in their original condition with all tags attached.
- Final sale items, gift cards, and certain other items are not eligible for return.
Preparation:
- Get a Return Merchandise Authorization (RMA) number: Before sending back your items, you need to obtain an RMA number from American Eagle's customer service team. You can contact them by phone at 1-877-883-7472 or by email at [email protected].
- Pack your items carefully: Place the items you want to return in a sturdy box or envelope, and make sure they are properly wrapped and protected.
- Include all original tags and accessories: Make sure to include all original tags, including price tags, care labels, and any other accessories that came with the item.
Shipping:
- Use a trackable shipping method: American Eagle recommends using a trackable shipping method, such as USPS, UPS, or FedEx, to ensure that your return package is delivered to their warehouse.
- Send your return package to the correct address: The return address is: American Eagle Outfitters Returns Department 1000 American Eagle Blvd. Pittsburgh, PA 15222-1390
Return Processing:
- Allow 7-10 business days for processing: After American Eagle receives your return package, it may take 7-10 business days to process your return.
- You will receive an email notification: Once your return is processed, you will receive an email notification with the status of your return.
- Refund or exchange: If your return is approved, you will receive a refund or exchange for the item(s) returned. Refunds will be issued in the original form of payment.
Tips:
- Make sure to keep a record of your return, including the RMA number, tracking information, and any communication with American Eagle's customer service team.
- If you have any issues with your return, you can contact American Eagle's customer service team for assistance.
By following these steps, you should be able to successfully return items to American Eagle by mail.