Ancestry dna sample lost in the mail

The frustration!

If you've lost your AncestryDNA sample in the mail, don't worry, it's not the end of the world. Here are some steps you can take to try to resolve the issue:

  1. Contact AncestryDNA customer support: Reach out to AncestryDNA's customer support team as soon as possible. They may be able to help you track your sample or provide guidance on what to do next. You can contact them through their website, phone (1-800-538-8147), or email ([email protected]).
  2. Check with your local post office: If you've already sent the sample to AncestryDNA, contact your local post office to see if they can help locate the package. They may be able to track it or provide information on where it was last scanned.
  3. File a claim with the post office: If the package was lost or stolen, you may be able to file a claim with the post office to recover the cost of the sample kit. You'll need to provide proof of purchase and other documentation.
  4. Order a replacement kit: If your original sample is lost, you can order a replacement kit from AncestryDNA. You'll need to pay for the new kit, but you'll receive a new sample collection kit with a unique barcode.
  5. Resend the sample: Once you receive the replacement kit, make sure to carefully follow the instructions for collecting and sending your DNA sample. Make sure to use a trackable shipping method, such as USPS Priority Mail or UPS, to ensure your sample arrives safely at AncestryDNA.

Tips to avoid losing your sample in the mail:

Remember to stay calm and patient, and AncestryDNA's customer support team will do their best to help you resolve the issue.