Android mail saying wrong info

Frustrating! When Android Mail says "wrong info" or "invalid credentials", it can be due to several reasons. Let's troubleshoot together to resolve the issue:

  1. Check your email account settings:
    • Ensure your email account settings are correct, including the username, password, and server settings.
    • Double-check the account type (e.g., IMAP, POP3, or Exchange) and the server addresses (e.g., imap.gmail.com, pop.gmail.com, or outlook.office365.com).
  2. Verify your password:
    • Make sure you're using the correct password for your email account.
    • If you've recently changed your password, try updating it in the Android Mail app.
  3. Check for typos or incorrect characters:
    • Verify that there are no typos or incorrect characters in your email address or password.
    • Ensure that your email address is in the correct format (e.g., [yourname]@gmail.com).
  4. Clear app data and cache:
    • Go to Settings > Apps > Android Mail > Storage > Clear data and Clear cache.
    • This will reset the app's settings and cache, which might resolve the issue.
  5. Check for account sync issues:
    • Go to Settings > Accounts > [Your Email Account] > Sync now.
    • If the sync fails, try restarting the device or checking the account settings again.
  6. Disable and re-enable the account:
    • Go to Settings > Accounts > [Your Email Account] > Disable account.
    • Wait for a few seconds, then re-enable the account.
  7. Check for Android Mail updates:
    • Ensure you're running the latest version of Android Mail.
    • Update the app if necessary, as newer versions often resolve known issues.
  8. Try a different email client:
    • If you're still experiencing issues, try using a different email client, such as Gmail or Microsoft Outlook.
    • This will help you determine if the issue is specific to Android Mail or your email account.
  9. Contact your email provider:
    • If none of the above steps resolve the issue, contact your email provider's support team for assistance.
    • They may be able to help you troubleshoot the issue or provide additional guidance.

If you've tried all these steps and still encounter the "wrong info" error, please provide more details about your email account and the error message you're seeing. I'll do my best to help you troubleshoot the issue!