Answer to being impersonal mail

Here's a sample response to an impersonal or generic email:

Dear [Name],

Thank you for reaching out to us. I appreciate the time you took to contact us, and I'm happy to help with your inquiry.

However, I wanted to let you know that your email was sent to our general mailbox, and I'm not familiar with your specific situation or needs. Could you please provide more context or details about what you're looking for or what you'd like to discuss?

This will help me better understand your request and provide a more personalized response. I'm committed to providing excellent service and would like to ensure that I'm addressing your concerns accurately.

Please feel free to share any additional information you think would be helpful. I look forward to hearing back from you and assisting you in any way I can.

Best regards, [Your Name]

This response acknowledges the sender's email, expresses appreciation for their time, and politely asks for more information to better understand their needs. It also sets the tone for a more personalized and helpful response.