Apologies with complementary gift mail to a customers

Here's an example of an apology email with a complementary gift to a customer:

Subject: A Sincere Apology and a Token of Appreciation

Dear [Customer's Name],

I am writing to express my sincerest apologies for the inconvenience you experienced with your recent purchase from our store. We understand that our failure to meet your expectations has caused frustration and disappointment, and for that, we are truly sorry.

At [Your Company Name], we value your business and appreciate the trust you have placed in us. We want to assure you that we are taking immediate action to address the issue and prevent similar situations from occurring in the future.

As a token of our apology and appreciation for your patience and understanding, we would like to offer you a complimentary [gift or service]. This is our way of showing that we are committed to making things right and demonstrating our dedication to your satisfaction.

The gift is a [briefly describe the gift, e.g., a discount on your next purchase, a free product, or a gift card]. We hope you will accept this gesture as a symbol of our commitment to your satisfaction and our appreciation for your loyalty.

If you have any further concerns or questions, please do not hesitate to contact us. We are always here to listen and help in any way we can.

Once again, we apologize for the inconvenience and appreciate your understanding. We look forward to serving you better in the future.

Best regards,

[Your Name] [Your Company Name]

Example of a complementary gift:

Remember to customize the email to fit your company's brand and tone, and to make sure the gift is relevant and valuable to the customer.