Apologise mail for delay in shipment

Here's an example of an apology email for a delay in shipment:

Subject: Apology for Delay in Shipment

Dear [Customer's Name],

I am writing to apologize for the delay in shipping your [product/order] that was scheduled to arrive on [original delivery date]. We understand that you were expecting to receive your shipment by this date, and we are truly sorry for the inconvenience this has caused.

Please know that we take full responsibility for the delay and are working diligently to resolve the issue as soon as possible. Our team is working closely with our shipping partners to expedite the delivery of your shipment and ensure that it reaches you as soon as possible.

We estimate that your shipment will arrive on [new estimated delivery date]. We will keep you updated on the status of your shipment and will notify you as soon as it is on its way to you.

In the meantime, we would like to offer you a [discount/gift card/free shipping on next order] as a gesture of goodwill for the inconvenience caused by the delay. We value your business and appreciate your patience and understanding in this matter.

If you have any questions or concerns, please do not hesitate to reach out to us. We are committed to providing you with the best possible service and ensuring that your experience with us is positive.

Once again, we apologize for the delay and appreciate your understanding.

Sincerely,

[Your Name] [Your Company Name] [Contact Information]

This email aims to: