Apology e mail to a disappointed client for a delay
Here's an example of an apology email to a disappointed client for a delay:
Subject: Apology for Delay and Update on Your [Project/Order]
Dear [Client's Name],
I am writing to apologize for the delay in [specific aspect of the project or order that was delayed]. I understand that you were expecting [specific timeline or milestone] and I regret that we have not been able to meet that expectation.
Please know that we take full responsibility for the delay and are taking immediate action to rectify the situation. Our team is working diligently to [briefly describe the steps being taken to resolve the issue].
I want to assure you that we value your business and appreciate the trust you have placed in us. We are committed to delivering the highest level of service and quality, and we fell short of that standard in this instance.
As a token of our apology, we would like to offer [optional: a gesture of goodwill, such as a discount or a complimentary service]. We hope that this gesture will help to alleviate some of the frustration and disappointment caused by the delay.
If you have any questions or concerns, please do not hesitate to reach out to me directly. I would be happy to discuss this further with you and provide any updates on the status of your [project/order].
Once again, I apologize for the delay and any inconvenience it may have caused. We appreciate your patience and understanding, and we look forward to the opportunity to make things right.
Sincerely,
[Your Name] [Your Title] [Company Name]
This email aims to:
- Acknowledge the delay and take responsibility for it
- Apologize sincerely and express regret for the inconvenience caused
- Provide a clear explanation of the steps being taken to resolve the issue
- Offer a gesture of goodwill to show that you value the client's business
- Encourage the client to reach out with any questions or concerns
- Close the email with a sincere apology and a positive note
Remember to customize the email to fit your company's tone and style, and to include any specific details that are relevant to the client's situation.