Apology email for wrong price quote
Here is an example of an apology email for a wrong price quote:
Subject: Apology for Incorrect Price Quote
Dear [Customer's Name],
I am writing to apologize for the mistake in the price quote we provided to you for [project/service]. We understand that you were expecting a quote of [correct price], but unfortunately, our team made an error and provided a quote of [incorrect price].
We want to assure you that we take full responsibility for the mistake and are truly sorry for any inconvenience or frustration this may have caused. We understand that this error may have impacted your decision-making process, and we want to make things right.
We would like to provide you with a revised quote that accurately reflects the correct price for [project/service]. Our revised quote is [correct price], which includes [list any additional services or features that were not included in the original quote].
If you would like to proceed with the project/service at the revised price, please let us know and we will send over a formal agreement. If you have any questions or concerns, please don't hesitate to reach out to us.
Once again, we apologize for the mistake and any inconvenience it may have caused. We value your business and appreciate your understanding in this matter.
Please feel free to contact us at [contact email] or [contact phone number] if you have any questions or concerns.
Sincerely,
[Your Name] [Your Company Name]
CC: [Any relevant team members or stakeholders]
This email aims to:
- Acknowledge the mistake and take responsibility for it
- Apologize for the inconvenience caused
- Provide a revised quote that accurately reflects the correct price
- Offer a solution to move forward with the project/service
- Show appreciation for the customer's understanding and business
Remember to customize the email to fit your company's tone and style, and to include any necessary details or attachments.