Apology mail for incurect invoice

Here's an example of an apology email for an incorrect invoice:

Subject: Apology for Incorrect Invoice

Dear [Customer's Name],

I am writing to apologize for the mistake in the invoice we sent to you on [Date]. We understand that receiving an incorrect invoice can be frustrating and inconvenient, and for that, we are truly sorry.

After reviewing the issue, we have identified the error and are taking immediate action to correct it. We are re-generating the correct invoice and will send it to you as soon as possible. In the meantime, please disregard the original invoice.

We want to assure you that we are taking steps to prevent such mistakes from happening in the future. We are reviewing our internal processes and implementing additional checks to ensure the accuracy of our invoices.

Please accept our sincerest apologies for any inconvenience this may have caused. If you have already paid the incorrect invoice, we will be in touch with you separately to discuss a refund or adjustment.

If you have any questions or concerns, please do not hesitate to contact us. We value your business and appreciate your understanding in this matter.

Thank you for your patience and cooperation.

Sincerely,

[Your Name] [Your Company Name] [Contact Information]

You can customize this email to fit your company's tone and style, but this should give you a good starting point. Remember to include the following:

• A clear apology for the mistake
• An explanation of what happened and how you're correcting the issue
• A statement about what you're doing to prevent similar mistakes in the future
• An offer to make things right, such as a refund or adjustment
• A call to action, such as contacting you with any questions or concerns

Remember to proofread your email carefully to ensure it is free of errors and easy to understand.