Apology mail for wrong delivery

Here's a sample apology email for a wrong delivery:

Subject: Apology for Wrong Delivery

Dear [Customer's Name],

I am writing to express my sincerest apologies for the mistake made in delivering your [package/parcel] to the wrong address. We understand that this error has caused inconvenience and frustration for you, and for that, we are truly sorry.

At [Company Name], we take great pride in our commitment to providing excellent customer service and ensuring that our deliveries are accurate and timely. Unfortunately, it appears that we fell short of this standard in your case.

Please know that we are taking immediate action to rectify the situation. We are re-routing your [package/parcel] to the correct address and will ensure that it reaches you as soon as possible.

In addition, we would like to offer you a [discount/gift card/free delivery] on your next purchase as a gesture of goodwill and to make up for the inconvenience caused.

If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority, and we value your business.

Once again, we apologize for the mistake and any trouble it may have caused. We appreciate your understanding and look forward to serving you better in the future.

Sincerely,

[Your Name] [Company Name] [Contact Information]

You can customize this email to fit your company's tone and style, and make sure to include the following details:

Remember to proofread your email carefully to ensure that it is professional and error-free.