Apology mail to customer for unintentional mistake
Here's an example of an apology email to a customer for an unintentional mistake:
Subject: Apology for Unintentional Mistake
Dear [Customer's Name],
I am writing to express my sincerest apologies for the unintentional mistake that occurred in your recent [transaction/order/purchase]. We take full responsibility for the error and are truly sorry for any inconvenience it may have caused you.
Our team has thoroughly investigated the matter, and we have identified the root cause of the mistake. We are taking immediate action to correct the issue and ensure that it does not happen again in the future.
We understand that your trust and loyalty are essential to us, and we fell short of meeting your expectations. Please know that we value your business and appreciate the opportunity to serve you. We are committed to making things right and providing you with the level of service you deserve.
To rectify the situation, we are [offer a solution, such as a refund, replacement, or compensation]. We hope that this gesture demonstrates our commitment to your satisfaction and our dedication to making things right.
If you have any further questions or concerns, please do not hesitate to contact us. We are always here to listen and assist you in any way we can.
Once again, we apologize for the unintentional mistake and any inconvenience it may have caused. We appreciate your patience and understanding and look forward to the opportunity to serve you better in the future.
Sincerely,
[Your Name] [Your Title] [Company Name]
CC: [Customer Service Team/Manager]
This email aims to:
- Acknowledge the mistake and take responsibility for it
- Apologize sincerely and express regret for the inconvenience caused
- Explain the steps being taken to correct the issue and prevent it from happening again
- Offer a solution to rectify the situation
- Reiterate the company's commitment to customer satisfaction and loyalty
- Provide a point of contact for further questions or concerns
Remember to customize the email to fit your company's tone and style, and to include any necessary details or information specific to the customer's situation.