Apology mail to cutomer for delay in product
Here's an example of an apology email to a customer for a delay in product delivery:
Subject: Apology for Delay in Product Delivery
Dear [Customer's Name],
I am writing to apologize for the delay in delivering your [product name] order. We understand that you were expecting to receive your product by [original delivery date] and we fell short of meeting that deadline.
Please know that we take full responsibility for the delay and are truly sorry for the inconvenience it has caused you. We know how frustrating it can be to wait for a product that you're excited to receive, and we're committed to making it right.
Our team is working diligently to get your order processed and shipped out to you as soon as possible. We expect to have your product delivered to you by [new estimated delivery date]. You will receive a tracking number via email once your order ships, so you can stay up-to-date on the status of your delivery.
In the meantime, we would like to offer you a [discount/gift card/free shipping on next order] as a gesture of goodwill for the delay. We value your business and appreciate your patience and understanding.
If you have any questions or concerns, please don't hesitate to reach out to us. We're here to help and want to ensure that you're completely satisfied with your experience.
Once again, we apologize for the delay and appreciate your understanding. We're committed to getting your product to you as soon as possible and look forward to serving you better in the future.
Thank you for your business.
Sincerely,
[Your Name] [Company Name] [Contact Information]
This email aims to:
- Acknowledge the delay and take responsibility for it
- Apologize for the inconvenience caused
- Provide a new estimated delivery date
- Offer a gesture of goodwill to make up for the delay
- Encourage the customer to reach out with any questions or concerns
- Express appreciation for the customer's business and patience
Remember to customize the email to fit your company's tone and style, and to include any relevant details or offers that are specific to your customer's situation.