Apology not achieving of target mail format

I understand that you're facing an issue with an apology email not being in the desired format. Can you please provide more details about the issue you're experiencing? Here are some questions to help me better understand the problem:

1. What is the target format you're trying to achieve for the apology email? Is it a specific template, layout, or tone?
2. What is the current format of the apology email? Is it a plain text email, a formatted email with headings and paragraphs, or something else?
3. What is the purpose of the apology email? Is it to apologize for a specific issue, mistake, or delay?
4. Have you tried using a template or a pre-designed email format to help you achieve the desired look and feel?
5. Are there any specific design elements you're trying to include in the email, such as images, logos, or colors?

Once I have a better understanding of the issue, I can try to help you troubleshoot or provide suggestions on how to achieve the desired format for your apology email.