Apology refund mail
Here is an example of an apology refund mail:
Subject: Apology and Refund for [Issue/Problem]
Dear [Customer's Name],
I am writing to express my sincerest apologies for the [issue/problem] you experienced with your [product/service] order. We understand that this has caused you inconvenience and frustration, and for that, we are truly sorry.
We take full responsibility for the mistake and are committed to making it right. As a gesture of goodwill and to compensate for the inconvenience, we would like to offer you a full refund of [amount] for your [product/service].
To process the refund, please follow these steps:
- Please reply to this email with your order number and a brief description of the issue you experienced.
- We will then process the refund and send you a confirmation email once it has been completed.
Additionally, we would like to offer you [optional: a discount code or a complimentary service] on your next purchase as a token of our apology and commitment to your satisfaction.
We value your business and appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us.
Once again, we apologize for the inconvenience and appreciate your feedback in helping us improve our services.
Sincerely,
[Your Name] [Your Company Name] [Contact Information]
Note:
- Make sure to customize the email to fit your company's tone and style.
- Include all the necessary details, such as the order number, amount of refund, and any additional offers.
- Proofread the email for grammar and spelling errors before sending it.
- Consider including a personal touch, such as a handwritten note or a small gift, to make the apology more sincere.