Appcrash live mail

The frustration of an app crash!

If Live Mail is crashing on your Windows 10 device, here are some troubleshooting steps to help you resolve the issue:

  1. Restart Live Mail: Sometimes, a simple restart can resolve the issue. Close Live Mail, wait for a few seconds, and then reopen it.
  2. Check for updates: Ensure that Live Mail is updated to the latest version. You can do this by going to the Microsoft Store, searching for Live Mail, and checking for updates.
  3. Disable add-ins: Add-ins can sometimes cause conflicts and lead to crashes. Try disabling all add-ins and then re-enabling them one by one to identify the problematic add-in.
    • Open Live Mail, go to File > Options > Add-ins, and then click Manage Add-ins.
    • In the Add-in Manager, uncheck all add-ins, and then click OK.
    • Restart Live Mail and see if the issue persists.
  4. Clear cache and temporary files: Clearing the cache and temporary files can help resolve issues with Live Mail.
    • Close Live Mail, and then go to the C:\Users\\AppData\Local\Microsoft\Outlook folder.
    • Delete all files and folders in this directory, except for the Outlook folder.
    • Restart Live Mail and see if the issue persists.
  5. Check for conflicts with other apps: Sometimes, another app can cause conflicts with Live Mail. Try closing other resource-intensive apps and see if the issue persists.
  6. Reset Live Mail settings: Resetting Live Mail settings can help resolve issues with the app.
    • Open Live Mail, go to File > Options > Advanced, and then click Reset.
    • Confirm that you want to reset the settings, and then restart Live Mail.
  7. Uninstall and reinstall Live Mail: If none of the above steps resolve the issue, you can try uninstalling and reinstalling Live Mail.
    • Go to the Control Panel, click Programs and Features, and then select Live Mail.
    • Click Uninstall, and then follow the prompts to complete the uninstallation process.
    • Once uninstalled, go to the Microsoft Store and reinstall Live Mail.

If none of these steps resolve the issue, you may want to consider seeking further assistance from Microsoft Support or a Windows 10 forum.