Apple 5 rogers unable to get mail

Frustrating!

It sounds like you're experiencing issues with your Apple device (iPhone or iPad) and Rogers internet connection, specifically with receiving email. Here are some troubleshooting steps to help you resolve the issue:

  1. Check your internet connection: Ensure your Rogers internet connection is stable and working properly. You can do this by:
    • Restarting your router or modem.
    • Checking your internet speed using an online speed test tool.
    • Verifying that your device is connected to the correct Wi-Fi network.
  2. Check your email settings: Ensure your email account settings are correct:
    • Go to Settings > Mail, Contacts, Calendars.
    • Check that your email account is set up correctly, including the username, password, and server settings.
    • Make sure you're using the correct email protocol (IMAP or POP3).
  3. Check for email server issues: Sometimes, email server issues can cause problems. Try:
    • Checking the Rogers email server status page to see if there are any known issues.
    • Contacting Rogers customer support to report the issue and ask if there are any known outages.
  4. Clear email cache and data: Clearing the email cache and data on your device can sometimes resolve issues:
    • Go to Settings > [your name] > Storage & iCloud Usage > Manage Storage > Mail.
    • Tap "Show All Mailboxes" and then swipe left on each mailbox to delete its contents.
    • Go back to the Mail settings and tap "Reset" to reset the email app.
  5. Check for software updates: Ensure your device and email app are up to date:
    • Go to Settings > General > Software Update to check for iOS updates.
    • Go to the App Store to check for updates to the Mail app.
  6. Try a different email account: If you have multiple email accounts set up, try switching to a different account to see if the issue persists.
  7. Contact Rogers support: If none of the above steps resolve the issue, it's likely a problem with your Rogers account or email settings. Contact Rogers customer support for further assistance.

I hope these steps help you resolve the issue and get your email working again!