Apple help cannot get mail

Sorry to hear that you're having trouble getting mail on your Apple device! Here are some steps you can try to troubleshoot the issue:

Check your internet connection

  1. Make sure your device is connected to a stable internet connection. You can check your internet connection by opening a web browser and trying to load a website.
  2. If you're using a Wi-Fi connection, try restarting your router and modem to ensure a stable connection.

Check your email account settings

  1. Go to Settings > [your name] > iCloud > Accounts > [your email account].
  2. Check that your email account is set up correctly and that you're using the correct username and password.
  3. Make sure that IMAP is enabled for your email account. You can do this by going to Settings > [your name] > iCloud > Accounts > [your email account] > Advanced > IMAP.

Check for email server issues

  1. Try sending an email to yourself from another device or account to see if the issue is specific to your Apple device or your email account.
  2. Check the email server status for your email provider to see if there are any known issues or outages.

Reset your email account

  1. Go to Settings > [your name] > iCloud > Accounts > [your email account].
  2. Tap "Reset" and then "Reset Account".
  3. Follow the prompts to reset your email account.

Check for software updates

  1. Make sure your device is running the latest version of iOS or iPadOS.
  2. Go to Settings > General > Software Update to check for updates.

Contact your email provider

  1. If none of the above steps resolve the issue, contact your email provider's support team for further assistance.

I hope these steps help you resolve the issue and get your mail working again!