Apple mail app not syncing with exchange

Frustrating! Don't worry, I'm here to help you troubleshoot the issue. Here are some steps to help you resolve the syncing problem between Apple Mail and Exchange:

Check the basics

  1. Make sure your Exchange account is set up correctly: Go to Settings > [your name] > iCloud > Accounts, and ensure that your Exchange account is listed. If not, set it up again.
  2. Verify your Exchange account credentials: Double-check your username, password, and server settings to ensure they're correct.
  3. Check your Exchange account settings in Apple Mail: Go to Mail > Preferences > Accounts, select your Exchange account, and verify that the settings are correct.

Troubleshooting steps

  1. Reset the Exchange account: Go to Settings > [your name] > iCloud > Accounts, select your Exchange account, and tap "Reset" next to "Account". Then, re-enter your Exchange account credentials.
  2. Check for conflicts with other accounts: If you have multiple email accounts set up in Apple Mail, try removing other accounts and see if the Exchange account syncs correctly.
  3. Disable and re-enable the Exchange account: Go to Mail > Preferences > Accounts, select your Exchange account, and toggle the "Enable this account" switch off and then back on.
  4. Check for Exchange server issues: Contact your Exchange administrator or IT department to see if there are any known issues with the Exchange server.
  5. Try syncing manually: Go to Mail > Preferences > Accounts, select your Exchange account, and click "Sync Now" to force a manual sync.
  6. Check for conflicts with other apps: If you're using other apps that sync with your Exchange account, try closing or uninstalling them to see if it resolves the issue.
  7. Reset Apple Mail: Go to Mail > Preferences > General, and click "Reset" next to "Reset Apple Mail". This will reset Apple Mail to its default settings.
  8. Check for software updates: Ensure that your Mac and Apple Mail are running the latest software updates.

Additional tips

  1. Use the Exchange Web Services (EWS) protocol: If you're using an older version of Exchange, try switching to the EWS protocol in Apple Mail. To do this, go to Mail > Preferences > Accounts, select your Exchange account, and click "Advanced". Then, select "Exchange Web Services" as the protocol.
  2. Use a third-party Exchange client: If none of the above steps work, you can try using a third-party Exchange client like Microsoft Outlook or Spark.

If none of these steps resolve the issue, you may want to reach out to Apple Support or your Exchange administrator for further assistance.