Apple mail attatchment wont open fromone sender

Frustrating!

It's possible that the issue is specific to the sender or the attachment itself. Here are some troubleshooting steps to help you resolve the issue:

  1. Check the attachment type: Ensure that the attachment is a valid file type that Apple Mail can open. You can check the file extension (e.g.,.docx,.pdf,.jpg) to see if it's a known format.
  2. Verify the sender's email address: Make sure the sender's email address is correct and not blocked by your email provider or Apple Mail. You can try sending a test email from the same sender to see if it arrives and can be opened.
  3. Check the attachment size: Large attachments might not be compatible with Apple Mail or might be blocked by your email provider. Try reducing the attachment size or splitting it into smaller files.
  4. Try downloading the attachment: Instead of opening the attachment directly from the email, try downloading it to your computer and then opening it. This might help you identify if the issue is with the attachment or Apple Mail.
  5. Check for malware or viruses: Malware or viruses can sometimes corrupt attachments, making them unopenable. Run a virus scan on your computer and ensure that your email client is up-to-date.
  6. Reset Apple Mail: Sometimes, resetting Apple Mail can resolve issues with attachments. To do this, go to Mail > Preferences > Accounts > [Your Account] > Advanced > Reset.
  7. Contact the sender: Reach out to the sender and ask them to resend the attachment or provide an alternative way to access the file.
  8. Check Apple Mail's settings: Ensure that Apple Mail is set to allow attachments to be opened. Go to Mail > Preferences > Viewing > Attachments and make sure the "Open attachments" option is enabled.
  9. Try a different email client: If you're using a third-party email client, try using Apple's built-in Mail app or another email client to see if the issue persists.
  10. Contact Apple Support: If none of the above steps resolve the issue, you can contact Apple Support for further assistance.

Remember to always be cautious when opening attachments from unknown senders, as they may contain malware or viruses.