Apple mail keeps forgetting password

Frustrating! Don't worry, I'm here to help you troubleshoot the issue. Here are some steps to help you resolve the problem:

  1. Check your password: Make sure you're entering the correct password. Try typing it in slowly and carefully to avoid any typos.
  2. Reset your password: If you're still having trouble, try resetting your password. To do this:
    • Open Apple Mail on your Mac or iOS device.
    • Click or tap on "Mail" in the top menu bar (or the three horizontal lines on iOS).
    • Select "Preferences" (or "Settings" on iOS).
    • Click or tap on "Accounts" (or "Accounts & Passwords" on iOS).
    • Select the account that's giving you trouble.
    • Click or tap on "Reset Password" (or "Reset Password" on iOS).
    • Follow the prompts to reset your password.
  3. Check your account settings: Ensure that your account settings are correct:
    • Make sure your email address and password are correct.
    • Check that your account is set up to use IMAP or POP3 (depending on your email provider's settings).
    • Verify that your account is set to use SSL/TLS encryption (if required by your email provider).
  4. Clear your cache and cookies: Sometimes, clearing your cache and cookies can resolve issues with Apple Mail:
    • On Mac: Go to "Safari" > "Preferences" > "Privacy" and click "Remove All Website Data".
    • On iOS: Go to "Settings" > "Safari" > "Clear History and Website Data".
  5. Check for updates: Ensure that Apple Mail is up to date:
    • On Mac: Go to "System Preferences" > "Software Update" and install any available updates.
    • On iOS: Go to "Settings" > "General" > "Software Update" and install any available updates.
  6. Try a different email account: If you have multiple email accounts set up in Apple Mail, try switching to a different account to see if the issue persists.
  7. Reinstall Apple Mail: If none of the above steps work, you can try reinstalling Apple Mail:
    • On Mac: Go to "Applications" > "Utilities" > "Disk Utility" and select your startup disk. Click "Erase" and then "Reinstall macOS". This will reinstall Apple Mail and other apps.
    • On iOS: Go to "Settings" > "General" > "Reset" and select "Reset all settings". This will reset all of your iPhone's settings, including Apple Mail.

If none of these steps resolve the issue, you may want to contact your email provider's support team or Apple Support for further assistance.