Apple mail not syncing office365

Frustrating! Don't worry, I'm here to help you troubleshoot the issue. Here are some steps to help you resolve the syncing problem between Apple Mail and Office 365:

Check your Office 365 account settings

  1. Ensure you're using the correct Office 365 account credentials in Apple Mail. Go to Mail > Preferences > Accounts, select your Office 365 account, and verify your username and password.
  2. Check that your Office 365 account is set up correctly in the Microsoft 365 admin center. Log in to the admin center, go to Users > Active users, and verify that your account is enabled and has the correct settings.

Verify IMAP settings

  1. Make sure IMAP is enabled for your Office 365 account. Go to the Microsoft 365 admin center, go to Users > Active users, select your account, and click on "Edit" next to "Mailbox settings". Ensure that "IMAP" is enabled.
  2. In Apple Mail, go to Mail > Preferences > Accounts, select your Office 365 account, and click on "Advanced". Verify that the IMAP settings are correct:
    • Server: outlook.office365.com
    • Port: 993
    • Encryption: SSL
    • Authentication: Password

Check for any firewall or antivirus software issues

  1. Ensure that your firewall or antivirus software is not blocking the connection between Apple Mail and Office 365.
  2. Try temporarily disabling your firewall or antivirus software to see if it resolves the issue.

Reset Apple Mail's sync settings

  1. Go to Mail > Preferences > Accounts, select your Office 365 account, and click on "Reset" next to "Sync settings".
  2. Wait for the sync process to complete, then try checking your email again.

Check for any conflicts with other email accounts

  1. If you have multiple email accounts set up in Apple Mail, try removing any other accounts that might be causing conflicts.
  2. If you're using a third-party email client or app, try closing it or uninstalling it to see if it resolves the issue.

Contact Microsoft Support

If none of the above steps resolve the issue, you can contact Microsoft Support for further assistance. They may be able to help you troubleshoot the problem or provide additional guidance.

I hope these steps help you resolve the syncing issue between Apple Mail and Office 365!