Apple mail stop sending to junk

The frustration of emails being sent to Junk Mail! Don't worry, I'm here to help you troubleshoot and resolve the issue. Here are some steps to help you stop Apple Mail from sending emails to Junk Mail:

Step 1: Check your Junk Mail settings

  1. Open Apple Mail on your Mac or iOS device.
  2. Click on "Mail" in the top menu bar (Mac) or tap on the "Mail" icon (iOS).
  3. Select "Preferences" (Mac) or "Settings" (iOS).
  4. Click on "Junk Mail" (Mac) or "Junk Mail & Filters" (iOS).
  5. Make sure the "Junk Mail" filter is turned off or set to "Low" or "Medium" instead of "High".

Step 2: Whitelist senders

  1. Identify the senders whose emails are being sent to Junk Mail.
  2. Open Apple Mail and select the email from the sender that was sent to Junk Mail.
  3. Click on "Mark as Not Junk" (Mac) or tap on the "..." icon and select "Mark as Not Junk" (iOS).
  4. Repeat this process for all senders whose emails are being sent to Junk Mail.

Step 3: Check your email account settings

  1. Make sure your email account settings are correct and up-to-date.
  2. Check your email account's spam filter settings to ensure they're not blocking emails from specific senders.

Step 4: Update your Junk Mail filter

  1. Click on "Junk Mail" (Mac) or "Junk Mail & Filters" (iOS).
  2. Click on "Update Filter" (Mac) or "Update Junk Mail Filter" (iOS).
  3. This will update the Junk Mail filter with the latest spam detection algorithms.

Step 5: Check for malware or viruses

  1. Run a virus scan on your device to ensure it's free from malware or viruses.
  2. Malware or viruses can cause emails to be sent to Junk Mail.

Step 6: Reset Apple Mail

  1. If none of the above steps work, try resetting Apple Mail.
  2. On Mac: Go to "Mail" > "Preferences" > "General" and click on "Reset" next to "Reset Apple Mail".
  3. On iOS: Go to "Settings" > "Mail" and toggle off "Mail" and then toggle it back on.

If you've tried all these steps and still experiencing issues, you may want to consider reaching out to Apple Support or your email provider's support team for further assistance.