Are ebay returns label royal mail
In the UK, eBay's returns process is facilitated by Royal Mail, but it's not a straightforward answer. Here's what you need to know:
eBay's Returns Policy: eBay's returns policy allows buyers to return items that don't match the description, are damaged, or are not as described. Sellers are responsible for providing a returns label to the buyer.
Royal Mail Returns Labels: eBay has partnered with Royal Mail to provide a returns label service for sellers. When a buyer initiates a return, eBay generates a returns label that can be printed by the seller. This label is pre-paid and includes the cost of postage.
How it works:
- The buyer initiates a return through eBay's messaging system.
- eBay generates a returns label, which is sent to the seller via email.
- The seller prints the returns label and attaches it to the package.
- The buyer sends the package back to the seller using the pre-paid returns label.
- Royal Mail collects the package and delivers it back to the seller.
Important notes:
- The returns label is only valid for a specific period, usually 14 days.
- The buyer is responsible for ensuring the item is properly packaged and sent back to the seller.
- The seller is responsible for ensuring the item is received in the same condition it was sent in.
- If the buyer doesn't use the pre-paid returns label, they may need to pay for the return postage themselves.
In summary, while Royal Mail is involved in eBay's returns process, it's not a direct relationship. eBay generates the returns label, which is pre-paid and includes the cost of postage, and Royal Mail collects and delivers the package.