Are fix it tickets mailed

In the context of IT and technical support, a "fix it ticket" is a common term for a trouble ticket or a request for technical assistance. The answer to your question depends on the specific process and policies of the organization or company providing the support.

In general, fix it tickets are not always mailed. Instead, they are often created and managed electronically through a ticketing system or a help desk software. This allows for efficient tracking, prioritization, and communication between the support team and the customer or user requesting assistance.

Here are some common ways fix it tickets are typically handled:

1. Email: The customer or user submits a request for assistance via email, which is then converted into a ticket in the ticketing system.
2. Web portal: The customer or user submits a request for assistance through a web-based portal, which is then converted into a ticket in the ticketing system.
3. Phone or chat: The customer or user contacts the support team via phone or chat, and the support agent creates a ticket in the ticketing system.
4. Mobile app: The customer or user submits a request for assistance through a mobile app, which is then converted into a ticket in the ticketing system.

Once a fix it ticket is created, the support team will typically respond to the customer or user with a confirmation of receipt and an estimated resolution time. The ticket is then tracked and updated as the support team works to resolve the issue.

In some cases, a physical copy of the fix it ticket may be printed and mailed to the customer or user, especially if the issue requires a physical repair or replacement. However, this is less common in today's digital age, where electronic ticketing systems are the norm.