Ascender recall email
Here is an example of an email that Ascender might send to customers regarding a recall:
Subject: Important: Recall Notice for [Product Name]
Dear [Customer Name],
We are writing to inform you that we have issued a recall for [Product Name], which was sold to you on [Date of Purchase]. This recall is being issued due to a potential safety issue with the product.
The affected product is [briefly describe the product and the issue]. We have identified a defect that could potentially cause [describe the potential harm or risk]. We are taking immediate action to correct the issue and ensure the safety of our customers.
If you have purchased [Product Name], please follow these steps to return the product and receive a replacement or refund:
- Stop using the product immediately.
- Carefully package the product in its original packaging, if possible.
- Ship the product back to us at the following address: [Return Address].
- Include a copy of your receipt or proof of purchase with the returned product.
- Once we receive the returned product, we will provide a replacement or refund, whichever is applicable.
Please note that we will provide a prepaid return shipping label for your convenience. If you have any questions or concerns about the recall, please do not hesitate to contact us at [Contact Information].
We apologize for any inconvenience this may cause and appreciate your prompt attention to this matter. Your safety is our top priority, and we are committed to providing you with the highest quality products.
Thank you for your cooperation and understanding.
Sincerely,
[Your Name] Ascender Customer Service