Asos free returns royal mail
A great topic!
ASOS, a popular online fashion retailer, offers free returns for its customers in the UK. Here's how it works:
ASOS Free Returns Policy:
- Eligibility: The free returns policy applies to all orders shipped within the UK, including standard, express, and next-day delivery options.
- Return Window: You have 28 days from the date of delivery to initiate a return.
- Return Process: To initiate a return, go to the ASOS website, log in to your account, and click on "My Orders" to find the order you want to return. Select the items you want to return, and follow the on-screen instructions to print a returns label.
- Free Returns Label: ASOS will provide a free returns label, which you can print at home. Attach the label to the outside of the package, and Royal Mail will collect the item from your doorstep.
- Refund: Once ASOS receives the returned item, they will process a refund to your original payment method within 5-7 working days.
Royal Mail's Role:
ASOS uses Royal Mail's Collect+ service to facilitate the returns process. This service allows you to print a returns label at home and schedule a collection from your doorstep. Royal Mail will collect the item and transport it back to ASOS' returns center.
Tips and Reminders:
- Make sure to check the ASOS returns policy before initiating a return, as some items may have specific return requirements.
- Ensure you have the original packaging and tags attached to the item when returning it.
- Keep your returns label and proof of postage, as you may need to provide this information if there's an issue with your return.
- Refunds are typically processed within 5-7 working days of ASOS receiving the returned item.
By offering free returns, ASOS aims to provide a hassle-free shopping experience for its customers, allowing them to try out items in the comfort of their own homes and return them easily if they don't fit or meet their expectations.