Asos royal mail returns

ASOS and Royal Mail have a partnership to provide a convenient and efficient returns process for ASOS customers. Here's an overview of the process:

How to return an ASOS order using Royal Mail:

1. Go to the ASOS website and sign in to your account.
2. Click on "My Orders" and select the order you want to return.
3. Click on "Return" and select the reason for return.
4. Print a returns label from the ASOS website. You can also request a returns label to be sent to you by email.
5. Attach the returns label to the outside of the package.
6. Take the package to a Royal Mail Post Office or a Royal Mail Collection Point.
7. Hand over the package to the Royal Mail staff, who will scan it and provide you with a receipt.

Royal Mail Returns Service:

ASOS uses Royal Mail's returns service, which allows you to return items easily and conveniently. The service includes:

• A pre-paid returns label, which you can print from the ASOS website or request by email.
• A tracked returns service, which allows you to track the status of your return.
• A 28-day returns window, during which you can return items for a full refund or exchange.

Fees and Charges:

There are no fees or charges for returning items to ASOS using Royal Mail. However, you will need to pay for the cost of returning the item(s) to ASOS.

Tips and Reminders:

• Make sure to use the pre-paid returns label provided by ASOS to ensure that your return is processed correctly.
• Keep a record of your return tracking number, in case you need to track the status of your return.
• Ensure that the item(s) you are returning are in their original condition, with all tags and packaging intact.
• If you are returning an item that is faulty or damaged, please contact ASOS customer service before sending it back.

By using Royal Mail's returns service, ASOS customers can enjoy a convenient and hassle-free returns experience.