Athleta returns by mail

A popular topic!

Returning items to Athleta by mail is a relatively straightforward process. Here's a step-by-step guide to help you through it:

Before You Start:

  1. Check the return policy: Athleta's return policy allows you to return items within 30 days of delivery. Items must be in their original condition with all tags attached.
  2. Get a Return Merchandise Authorization (RMA) number: You'll need this number to process your return. You can obtain it by contacting Athleta's customer service team or by logging into your account online.

Returning Items by Mail:

  1. Pack the item(s) securely: Place the item(s) in their original packaging, if possible. If not, use a sturdy box and wrap each item individually to prevent damage during transit.
  2. Include all original tags and accessories: Make sure to include all original tags, packaging, and accessories (e.g., hangers, bags, etc.).
  3. Attach the RMA number: Write the RMA number on the outside of the package.
  4. Ship the package: Use a trackable shipping method (e.g., USPS, UPS, FedEx) to send the package back to Athleta. Keep a record of the tracking number for your records.
  5. Send to the correct address: Athleta's return address is:

Athleta Returns Department 1000 Park Place San Bruno, CA 94066

After You've Shipped:

  1. Wait for processing: Athleta will process your return within 5-7 business days after receiving the package.
  2. Get a refund or exchange: If your return is approved, you'll receive a refund or exchange for the item(s) in the original form of payment. Refunds are typically processed within 5-7 business days.

Tips and Reminders:

By following these steps, you should be able to successfully return items to Athleta by mail. If you have any questions or concerns, feel free to reach out to their customer service team for assistance.