Atm complaint bye mail

Here's a sample email template you can use to file a complaint about an ATM issue:

Subject: Complaint about ATM Issue at [ATM Location]

Dear [Bank Name] Customer Service Team,

I am writing to express my disappointment and frustration with the recent experience I had at your ATM located at [ATM Location]. On [Date], I visited the ATM to withdraw [Amount] from my account, but unfortunately, I encountered an issue that prevented me from completing the transaction.

The problem I faced was [Describe the issue, e.g. "the machine did not dispense the cash", "the card was declined", "the screen was not functioning properly", etc.]. Despite trying multiple times, I was unable to resolve the issue and had to leave the ATM without completing my transaction.

I have been a loyal customer of [Bank Name] for [Number] years and have always been satisfied with the services provided. However, this experience has left a bad taste in my mouth and I am disappointed that I was unable to access my own money when I needed it.

I would appreciate it if you could look into this matter and take necessary steps to resolve the issue. I would also like to request a refund for the [Amount] that I was unable to withdraw.

My account details are as follows:

I would appreciate a prompt response regarding the actions you will take to resolve this issue. If you require any additional information from me, please do not hesitate to contact me.

Thank you for your attention to this matter.

Sincerely,

[Your Name]

Contact Information:

Remember to customize the email with your specific details and the issue you faced. Also, be sure to keep a polite and professional tone throughout the email.