Aus post divert mail

A common issue!

If you're experiencing issues with your mail being diverted or not delivered by Australia Post, here are some steps you can take:

1. Check the Australia Post website: Visit the Australia Post website (www.auspost.com.au) and use their "Track My Item" feature to see the status of your mail. This may help you identify if there's an issue with delivery.
2. Contact Australia Post Customer Service: Reach out to Australia Post's customer service team via phone (13 13 18) or email ([email protected]). They can help you investigate the issue and provide guidance on what to do next.
3. Check with your local post office: Visit your local post office and speak with the staff. They may be able to provide more information about the issue or help you resolve it.
4. Check for any redirection or forwarding instructions: If you've recently moved or changed your address, check if you've set up any redirection or forwarding instructions with Australia Post. This may be causing your mail to be diverted to an incorrect address.
5. Contact the sender: If you're still having issues, try contacting the sender of the mail to see if they've experienced any issues with delivery.
6. Report the issue to the Australian Communications and Media Authority (ACMA): If you're experiencing persistent issues with mail delivery, you can report the issue to the ACMA, which is responsible for regulating postal services in Australia.

Some common reasons for mail diversion or non-delivery include:

• Incorrect or incomplete address information
• Mail being sent to an incorrect address due to a recent move or change of address
• Mail being held at a post office due to a customs issue or other problem
• Mail being diverted to a different address due to a redirection or forwarding instruction

By following these steps, you should be able to resolve the issue and get your mail delivered to the correct address.