Aus post mail holding

A common issue!

In Australia, AusPost (Australia Post) has a mail holding system in place to manage mail that cannot be delivered to its intended address. Here's what you need to know:

What is mail holding?

Mail holding is a service provided by AusPost where they hold mail at a local post office or a designated mail holding facility for a certain period. This is usually done when:

  1. The recipient is not available to receive the mail.
  2. The address is incorrect or incomplete.
  3. The mail is undeliverable due to a change of address.
  4. The mail is too large or heavy to be delivered to the recipient's address.

How long does AusPost hold mail?

AusPost typically holds mail for 14 days before it is returned to the sender or disposed of. However, this period may vary depending on the circumstances.

What happens to held mail?

If you have mail being held at a post office or mail holding facility, you can:

  1. Collect the mail: Visit the post office or mail holding facility during business hours to collect your mail.
  2. Have it forwarded: AusPost can forward the mail to a new address if you provide a valid forwarding address.
  3. Return to sender: If the mail is undeliverable, AusPost will return it to the sender.
  4. Dispose of it: If the mail is not collected or forwarded, it will be disposed of after the holding period.

How to check if your mail is being held

To check if your mail is being held, you can:

  1. Visit the AusPost website and use their "Track a parcel" or "Track a letter" tool to see if your mail is being held.
  2. Contact your local post office or mail holding facility to inquire about held mail.
  3. Check your mailbox regularly, as AusPost will usually leave a notification card if your mail is being held.

Remember to always keep your address up to date with AusPost to avoid any issues with mail delivery or holding.