Aus post stop mail

A common issue!

If you're experiencing issues with your mail being stopped by Australia Post, here are some possible reasons and solutions:

Reasons why your mail might be stopped:

1. Undeliverable address: If the address is incorrect, incomplete, or doesn't exist, the mail will be returned to the sender.
2. Insufficient postage: If the postage is insufficient, the mail will be held at the post office until additional postage is paid.
3. Prohibited or restricted items: Certain items, such as hazardous materials, are prohibited or restricted from being sent through the mail.
4. Suspicious or unusual items: Mail that appears suspicious or unusual may be held for further investigation.

What to do if your mail is stopped:

1. Check the address: Verify that the address is correct and complete. If it's incorrect, update the address and resubmit the mail.
2. Check the postage: Ensure that the postage is sufficient. You can check the postage requirements on the Australia Post website or at a post office.
3. Contact the sender: If you're the sender, contact the recipient to confirm their address and ensure that the mail is being sent to the correct location.
4. Contact Australia Post: If you're unable to resolve the issue, contact Australia Post's customer service team to report the issue and seek assistance.

How to report a stopped mail issue:

1. Online: Visit the Australia Post website and fill out the "Report a stopped mail issue" form.
2. Phone: Call Australia Post's customer service team on 13 13 18 (Monday to Friday, 8am to 6pm AEST).
3. Visit a post office: Take the stopped mail to a post office and speak with a staff member.

Remember to have your tracking number or mail item details handy when reporting the issue.