Auspost unaddressed mail enquiries
A common concern! Here are some frequently asked questions and answers about unaddressed mail enquiries at Australia Post:
What is unaddressed mail? Unaddressed mail, also known as undeliverable mail, is mail that cannot be delivered to its intended recipient due to various reasons such as incorrect or incomplete addresses, moved away, or deceased.
How do I report unaddressed mail? You can report unaddressed mail to Australia Post by:
- Visiting your local post office and speaking to a staff member.
- Calling the Australia Post Customer Service Centre on 13 13 18 (Monday to Friday, 8am to 6pm AEST).
- Submitting an online enquiry through the Australia Post website.
What information do I need to provide? To report unaddressed mail, you'll need to provide the following information:
- The mail item's tracking number (if available).
- A detailed description of the mail item, including its size, shape, and any distinctive features.
- The date you received the mail item.
- Your contact details (name, address, and phone number).
What happens after I report unaddressed mail? After reporting unaddressed mail, Australia Post will:
- Investigate the matter and try to identify the intended recipient.
- If the mail item is undeliverable, it will be returned to the sender or disposed of according to Australia Post's procedures.
- If the mail item is still in good condition, it may be returned to the sender or donated to a charity.
Can I claim compensation for unaddressed mail? In some cases, you may be eligible for compensation if you've received unaddressed mail that's been damaged or lost. You'll need to contact Australia Post's Customer Service Centre to discuss your options.
Additional tips:
- Always check your mail carefully before reporting it as unaddressed. It's possible that the mail item may have been misdelivered or is intended for someone else.
- If you're unsure about reporting unaddressed mail, you can always contact Australia Post's Customer Service Centre for guidance.
By reporting unaddressed mail, you're helping Australia Post improve their delivery services and ensuring that mail reaches its intended recipients.