Auspost underpaid mail

A frustrating issue! If you believe that Australia Post has underpaid your mail, here are some steps you can take:

  1. Check your mail: First, double-check your mail to ensure that it was indeed underpaid. Check the postage stamps or the payment details on the mail piece.
  2. Contact Australia Post: Reach out to Australia Post's customer service team to report the issue. You can do this:
    • Online: Fill out the "Contact Us" form on the Australia Post website.
    • Phone: Call the Australia Post customer service number on 13 13 18 (available 24/7).
    • In-person: Visit your local post office and speak with a representative.
  3. Provide evidence: Be prepared to provide evidence of the underpayment, such as:
    • A copy of the mail piece with the incorrect postage.
    • A receipt or invoice showing the payment made.
    • Any relevant correspondence or communication with Australia Post.
  4. Request a refund: If Australia Post confirms that the mail was underpaid, they should refund the difference to you. You can request a refund in the same way you contacted them initially.
  5. Escalate the issue: If you're not satisfied with the response or resolution, you can escalate the issue to Australia Post's complaints department:
    • Online: Fill out the "Complaint Form" on the Australia Post website.
    • Phone: Call the Australia Post complaints department on 13 11 18 (available Monday to Friday, 9:00 AM to 5:00 PM AEST).
  6. Seek assistance from the Australian Competition and Consumer Commission (ACCC): If you're unable to resolve the issue with Australia Post, you can contact the ACCC for assistance. The ACCC is responsible for enforcing consumer protection laws and can help mediate disputes between consumers and businesses.

Remember to stay calm and patient when dealing with the issue. It's essential to have all relevant documentation and evidence ready to support your claim.