Aust post mail delivered to wrong address

Frustrating! If you've received mail delivered to the wrong address, here are some steps you can take:

  1. Check the address label: Make sure the address label on the envelope or package is correct. Sometimes, a small mistake can lead to the mail being delivered to the wrong address.
  2. Contact the sender: Reach out to the sender (if you know who it is) and let them know that the mail was delivered to the wrong address. They may be able to resend the mail to the correct address.
  3. Contact Australia Post: You can contact Australia Post's customer service team to report the issue. They may be able to help you track down the correct recipient or resend the mail to the correct address.
  4. Provide proof of delivery: If you have proof of delivery, such as a photo of the incorrect address label or a receipt from the post office, it may help Australia Post investigate the issue.
  5. Wait for a response: Australia Post will investigate the issue and may contact you to request more information or to let you know the outcome.
  6. Consider reporting the issue to the Australian Communications and Media Authority (ACMA): If you're experiencing persistent issues with mail being delivered to the wrong address, you may want to report the issue to the ACMA. They can help investigate and resolve the issue.

Remember to keep a record of your communication with Australia Post, including dates, times, and details of your conversations. This can help resolve the issue more efficiently.