Aust post underpaid mail fees

A common issue!

If you believe that Australia Post has underpaid your mail fees, here are some steps you can take:

  1. Check your account: First, review your Australia Post account statement to ensure that the fees are correct. Check for any errors or discrepancies in the fees charged.
  2. Contact Australia Post: Reach out to Australia Post's customer service team via phone, email, or online chat. Provide them with your account details, the specific mail items in question, and the fees you believe are incorrect. They may be able to resolve the issue immediately or provide a resolution timeline.
  3. Check the Australia Post website: Visit the Australia Post website and review their fee schedules to ensure that the fees charged are accurate. You can find the fee schedules on the Australia Post website under "Rates and Services".
  4. Check for any applicable discounts: If you're a business or a frequent sender, you may be eligible for discounts on your mail fees. Check the Australia Post website or contact their customer service team to see if you qualify for any discounts.
  5. Escalate the issue: If you're not satisfied with the response from Australia Post's customer service team, you can escalate the issue to their complaints department. You can find the contact details for the complaints department on the Australia Post website.
  6. Consider seeking mediation: If you're unable to resolve the issue with Australia Post, you can seek mediation through the Australian Communications and Media Authority (ACMA). The ACMA is an independent regulator that can help resolve disputes between consumers and service providers, including Australia Post.
  7. Keep records: Keep a record of all correspondence, including emails, phone calls, and letters, as well as any receipts or invoices related to the underpaid fees. This will help you track the progress of your complaint and provide evidence if needed.

Remember to stay calm and patient when dealing with the issue. It may take some time to resolve, but with persistence and the right steps, you should be able to get the underpaid fees corrected.