Australia post mail delivery enquiries

Here are some common Australia Post mail delivery enquiries:

General Enquiries

  1. How long does it take for mail to be delivered?
    • Australia Post aims to deliver mail within 1-3 business days within metropolitan areas and 3-5 business days in rural areas.
  2. What are the delivery hours for Australia Post?
    • Delivery hours vary depending on the location, but generally, Australia Post delivers between 9:00 am and 5:00 pm, Monday to Friday.
  3. Can I track my mail?
    • Yes, you can track your mail using Australia Post's Track & Confirm service.

Delivery Issues

  1. My mail hasn't arrived. What should I do?
    • Contact Australia Post's Customer Service on 13 13 18 (Monday to Friday, 8:00 am to 6:00 pm AEST) or visit your local post office.
  2. My mail has been damaged or lost. What can I do?
    • Contact Australia Post's Customer Service and report the issue. They will investigate and provide a replacement or refund if necessary.
  3. I'm having trouble delivering mail to a specific address. What can I do?
    • Contact Australia Post's Customer Service and they will assist with resolving the issue.

Special Deliveries

  1. Can I arrange for special delivery of my mail?
    • Yes, Australia Post offers special delivery services, such as Express Post, Signature on Delivery, and Registered Post. Contact your local post office for more information.
  2. How do I send mail to a PO Box?
    • You can send mail to a PO Box by using the correct PO Box number and ensuring the mail is addressed correctly.

International Mail

  1. How long does it take for international mail to be delivered?
    • Delivery times vary depending on the destination and service used. Contact Australia Post's Customer Service for more information.
  2. Can I track my international mail?
    • Yes, you can track your international mail using Australia Post's Track & Confirm service.

Other Enquiries

  1. How do I pay for postage?
    • You can pay for postage using cash, credit card, or debit card at a post office or online.
  2. Can I send mail to a business address?
    • Yes, you can send mail to a business address using the correct business name and address.

Remember to always check the Australia Post website or contact your local post office for the most up-to-date information on mail delivery and services.