Australia post mail enquiries

Here are some common Australia Post mail enquiries:

General Enquiries

  1. How do I track my parcel?
    • You can track your parcel on the Australia Post website or through the Australia Post app.
  2. How do I send a parcel?
    • You can send a parcel through Australia Post by visiting a post office or using the Australia Post website.
  3. What are the postage rates?
    • You can find the latest postage rates on the Australia Post website or by visiting a post office.

Tracking and Delivery

  1. Why hasn't my parcel arrived?
    • If your parcel hasn't arrived, you can contact Australia Post customer service to investigate.
  2. How do I change my delivery address?
    • You can change your delivery address online or by contacting Australia Post customer service.
  3. Can I track my parcel if it's been lost or stolen?
    • Yes, you can track your parcel even if it's been lost or stolen. Contact Australia Post customer service to report the issue.

Sending Mail

  1. How do I send a letter or postcard?
    • You can send a letter or postcard through Australia Post by visiting a post office or using the Australia Post website.
  2. What are the size and weight limits for sending mail?
    • The size and weight limits for sending mail vary depending on the type of mail and the destination. Check the Australia Post website for more information.
  3. Can I send mail to international destinations?
    • Yes, you can send mail to international destinations through Australia Post. Check the Australia Post website for more information on international postage rates and services.

Returns and Refunds

  1. How do I return a parcel?
    • You can return a parcel to the sender or to an Australia Post office. Check the Australia Post website for more information on returns and refunds.
  2. Can I get a refund for a parcel that hasn't arrived?
    • Yes, you may be eligible for a refund if your parcel hasn't arrived. Contact Australia Post customer service to investigate.

Other Enquiries

  1. How do I contact Australia Post customer service?
    • You can contact Australia Post customer service by phone, email, or through the Australia Post website.
  2. What are the business hours for Australia Post offices?
    • The business hours for Australia Post offices vary depending on the location. Check the Australia Post website for more information.
  3. Can I use Australia Post services at a post office outside of business hours?
    • No, Australia Post services are only available during business hours at post offices. However, you can use a red mail box or a self-service kiosk outside of business hours.