Australia post registered mail tracking complaints

A common frustration! Here's a summary of the process to track and resolve complaints about Australia Post Registered Mail:

Tracking a Registered Mail item:

  1. Go to the Australia Post website (www.auspost.com.au) and click on "Track a parcel" or "Track a letter".
  2. Enter your tracking number (found on the receipt or the Registered Mail label) and click "Track".
  3. Check the tracking status to see if your item has been delivered or is still in transit.

Complaints and issues:

If your Registered Mail item is lost, damaged, or not delivered, you can lodge a complaint with Australia Post. Here's how:

  1. Contact Australia Post: Phone 13 13 18 (Monday to Friday, 8am to 6pm AEST) or email [email protected].
  2. Provide details: Have your tracking number and a detailed description of the issue ready. This will help Australia Post investigate your complaint.
  3. Fill out a complaint form: You can download and complete the Australia Post Complaint Form (www.auspost.com.au/forms) or ask for one to be sent to you.
  4. Submit your complaint: Return the completed form to Australia Post via email, post, or fax.

Resolving the complaint:

Australia Post will investigate your complaint and may request additional information. They may also contact you to discuss the issue and provide a resolution.

Possible resolutions:

  1. Refund or replacement: If your item is lost or damaged, Australia Post may offer a refund or replacement.
  2. Re-delivery: If your item was not delivered, Australia Post may re-deliver it or provide a refund.
  3. Compensation: In some cases, Australia Post may offer compensation for the loss or damage of your item.

Additional tips:

Remember to stay calm and persistent when dealing with complaints. Good luck, and I hope your issue is resolved quickly and fairly!