Australia post registered mail tracking complaints
A common frustration! Here's a summary of the process to track and resolve complaints about Australia Post Registered Mail:
Tracking a Registered Mail item:
- Go to the Australia Post website (www.auspost.com.au) and click on "Track a parcel" or "Track a letter".
- Enter your tracking number (found on the receipt or the Registered Mail label) and click "Track".
- Check the tracking status to see if your item has been delivered or is still in transit.
Complaints and issues:
If your Registered Mail item is lost, damaged, or not delivered, you can lodge a complaint with Australia Post. Here's how:
- Contact Australia Post: Phone 13 13 18 (Monday to Friday, 8am to 6pm AEST) or email [email protected].
- Provide details: Have your tracking number and a detailed description of the issue ready. This will help Australia Post investigate your complaint.
- Fill out a complaint form: You can download and complete the Australia Post Complaint Form (www.auspost.com.au/forms) or ask for one to be sent to you.
- Submit your complaint: Return the completed form to Australia Post via email, post, or fax.
Resolving the complaint:
Australia Post will investigate your complaint and may request additional information. They may also contact you to discuss the issue and provide a resolution.
Possible resolutions:
- Refund or replacement: If your item is lost or damaged, Australia Post may offer a refund or replacement.
- Re-delivery: If your item was not delivered, Australia Post may re-deliver it or provide a refund.
- Compensation: In some cases, Australia Post may offer compensation for the loss or damage of your item.
Additional tips:
- Keep a record of your tracking number and any correspondence with Australia Post.
- Check your email and spam folder regularly for updates on your complaint.
- Be patient, as resolving complaints can take time.
Remember to stay calm and persistent when dealing with complaints. Good luck, and I hope your issue is resolved quickly and fairly!